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Service Agreement

Host.al Service Agreement

Last Updated: 15.09.2024

This Service Agreement (the “Agreement”) governs the use of all services (“Services”) provided by Host.al (“Host.al,” “we,” “our,” or “us”) to you, the customer (“Customer,” “you,” or “your”). By using the Services, you agree to be bound by this Agreement.

1. Definitions

Services – Any and all hosting, virtual private server (VPS), dedicated server, managed hosting, email, domain registration, or related services provided by Host.al.

Abuse / Abusive Activity – Any use of the Services which, in the sole discretion of Host.al, is illegal, fraudulent, harmful, offensive, or interferes with the proper functioning of Host.al’s infrastructure, network, or other customers. Abuse includes, but is not limited to:

  • Sending Unsolicited Bulk or Commercial Email (spam), or any other form of mass unsolicited messaging.
  • Distribution or hosting of malware, viruses, worms, Trojan horses, phishing, ransomware, or other harmful code.
  • Launching or participating in Denial-of-Service (DoS/DDoS) attacks, brute-force attacks, network scans, port scanning, or other attempts to compromise security.
  • Hacking, unauthorized access, or misuse of system resources.
  • Hosting or distributing illegal or infringing content.
  • Any other activity prohibited by applicable laws.

Malicious Activity – Used interchangeably with Abuse.

2. Acceptable Use & Prohibited Activities

  1. You shall not use the Services to engage in Abuse or Malicious Activity.
  2. You are responsible for all use of the Services under your account, whether authorized by you or not. You must ensure that your users, employees, contractors, and customers comply with this Agreement.
  3. You agree not to use the Services in a manner that:
    • Violates applicable laws or regulations.
    • Harms or threatens the security, stability, or reputation of Host.al or its network.
    • Interferes with other customers’ use of the Services.
    • Circumvents, disables, or otherwise interferes with security-related features of the Services.

3. Monitoring & Investigation

  1. Host.al reserves the right to monitor traffic, logs, and usage patterns to detect or prevent Abuse or Malicious Activity.
  2. Host.al may interrupt, suspend, or terminate Services as necessary to protect its infrastructure, networks, or customers, or to investigate suspected violations.
  3. You must fully cooperate with Host.al in any investigation of Abuse or Malicious Activity.
  4. Host.al may disclose relevant information, including logs and account details, to law enforcement authorities or third parties as required by law.

4. Enforcement & Termination

  1. If Host.al determines, in its sole discretion, that you have engaged in Abuse or Malicious Activity, Host.al may:
    • Suspend Services.
    • Require you to take corrective measures.
    • Terminate Services immediately.
  2. In cases of termination or suspension for Abuse or Malicious Activity, no refunds (full or partial) will be issued for prepaid fees, charges, or other payments.
  3. Host.al shall not be liable for any loss of data, revenue, or business resulting from suspension or termination.

5. Fees & Payments

  1. You agree to pay all fees for Services in accordance with the billing terms in effect at the time the fee is due.
  2. All payments are non-refundable, except as otherwise explicitly stated in this Agreement.
  3. Prepaid fees will not be refunded in the event of termination or suspension due to Abuse or Malicious Activity.

6. Data Retention & Deletion

  1. Upon termination of Services, Host.al may delete all data associated with your account without liability.
  2. Host.al may retain limited data where required by law or for legitimate business purposes (e.g. compliance, fraud prevention).

7. Indemnification

You agree to indemnify, defend, and hold harmless Host.al, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to your breach of this Agreement, including any Abuse or Malicious Activity conducted through your account.

8. Domain Registration Services

8.1 Scope
Host.al provides domain name registration and renewal services either directly as an ICANN-accredited registrar or through affiliated registrars/resellers. By registering a domain name through Host.al, the Customer agrees to comply with this Service Agreement, Host.al’s Domain Registration Policy, and all applicable rules and policies of ICANN and the relevant domain registry.

8.2 Customer Responsibilities

  • The Customer must provide accurate and complete contact information (Registrant, Administrative, Technical, and Billing contacts) at the time of registration and keep this information current.
  • The Customer is solely responsible for ensuring timely renewal of domain names before their expiration date. Host.al shall not be liable for expired, deleted, or lost domains due to late or failed renewal.
  • The Customer acknowledges that domain names are registered on a first-come, first-served basis, and Host.al cannot guarantee availability until confirmed by the registry.

8.3 Renewals, Transfers, and Expiration

  • Renewal reminders may be sent as a courtesy, but the Customer remains responsible for monitoring and renewing their domain names.
  • Transfers of domain names to or from Host.al must comply with ICANN’s Transfer Policy and any applicable registry rules.
  • Expired domains may be subject to additional fees, redemption grace periods, or permanent loss if not renewed on time.

8.4 Use of Domains

  • Domain names registered through Host.al must not be used for illegal purposes, including but not limited to distribution of malware, spam, phishing, trademark infringement, or any other malicious activity.
  • Host.al reserves the right to suspend, lock, or delete a domain name that violates applicable laws, registry policies, or this Agreement, without refund.

8.5 Dispute Resolution

  • The Customer acknowledges and agrees to be bound by ICANN’s Uniform Domain-Name Dispute-Resolution Policy (UDRP) and any other applicable dispute resolution procedures mandated by the registry.

9. Service-Specific Terms

VPS: Unless otherwise explicitly agreed in writing, all Virtual Private Servers (VPS) are limited to 100 Mbps network bandwidth.

Dedicated Servers: Unless otherwise explicitly agreed in writing, all Dedicated Servers are limited to 1 Gbps network bandwidth.

10. Limitation of Liability

Host.al shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, business interruption, or data loss, arising from or related to the Services, even if Host.al has been advised of the possibility of such damages.

11. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Albania. Any disputes shall be subject to the exclusive jurisdiction of the courts of Tirana, Albania.

12. Amendments

Host.al may amend this Agreement from time to time by posting a revised version on its website. Continued use of the Services after such posting constitutes your acceptance of the revised Agreement.